AMA Global Assistance

Privacy Policy

The AMA Group provides services to our members through our worldwide network of assistance centres, clinics, health and logistics providers. We offer local expertise, preventative advice, and emergency assistance during critical illness, accident, or civil unrest globally. Our clients include businesses, governments and non-governmental organizations who require access to international standards of medical assistance and travel security services. The companies in our corporate group, which are each established in their respective local jurisdiction in compliance with required local legal requirements, collect, hold, use and disclose your personal information in a number of different ways.

We are committed to ensuring that your personal information is protected.

Our privacy statement provides you with information about how the numerous companies in the AMA Group manage your personal information. It also describes your choices regarding use, access and correction of your personal information. We encourage you to read this statement which describes:
  • The personal data that we collect
  • How we collect data and why
  • How data will be used and who we can disclose or transfer data to and why
  • How data can be corrected or deleted
  • The reasons why data is transferred across our network
  • The measures that we take to protect data
  • The process and contact information that customers can use to raise enquiries, concerns and complaints

1. Commitment to personal data protection

AMA Group is committed to safeguarding our customers' personal data by adherence to the following obligations:

  • The AMA Group Data Protection Policy, the Information Security Policy and the related policies.
  • The Binding Corporate Rules sanctioned by the European Community's data protection authorities
  • The relevant local data protection laws and regulations
  • The contractual commitments to our customers

2. To whom this statement applies

This statement applies to the services, products and employees of the AMA Group. AMA Group also expects our service providers to have introduced data protection principles and technical and organizational measures that are substantially similar to the ones AMA Group has adopted in respect of similar personal data. This statement refers to personal data from our individual customers or the employees of our customers and their families or the individual customers of our customers, such as a beneficiary under an insurance policy or a beneficiary under credit card or other financial services and in this statement, we refer to this group of individuals as: "you". This Privacy Policy describes how AMA Group collects, uses, shares and secures the personal information you provide. It also describes your choices regarding use, access and correction of your personal information.

3. What information is collected and how is it collected?

AMA Group collects personal data about you when you purchase, use or benefit from AMA Group’s services or products. We may also receive information about you from other sources when this data is given to AMA Group by third parties, such as companies employing you or your relatives, insurance companies, private medical insurers, assistance companies, financial institutions, medical service providers, travel agencies and similar companies that are permitted to share this personal data.
"Personal data" includes information that will allow someone to identify or contact you, including, for example, your full name, address, telephone number (professional & home) or email address, gender, date of birth, nationality, family status (dependent), industry sector information related to professional activity, status (expatriate or traveller) and destinations.
Personal data does not include aggregated data or data that, by itself, does not permit the identification of individual persons, such as statistics on the number of expatriates and travellers that are eligible in a member company to receive assistance services or the number of people visiting the AMA Group website each month.
You provide certain personal data to AMA Group when, for example, you: (a) call our assistance centres or clinics; visit our clinics; visit our facilities at remote sites providing services under a medical services contract; seek a consultation with our medical professionals; and travel with our medical escorts (b) contact us as part of a health assessment; (c) contact us to receive medical consultancy and patient support services; (d) contact us to receive security consultancy and security services; (e) order services and products from AMA Group websites;

4. Acceptance and links to other websites

AMA Group website may contain links to other websites, which are provided solely as a convenience to you and not as an endorsement by AMA Group of the contents of other web sites. The other web sites may have their own policies, which AMA Group does not control, and thus are not addressed or controlled by this statement or the AMA Group Data Protection Policy.

5. Cookies and Tracking Technologies

AMA Group Assistance, Inc. and its partners use cookies or similar technologies to analyze trends, administer the website, track users’ movements around the website, and to gather demographic information about our user base as a whole. You can control the use of cookies at the individual browser level, but if you choose to disable cookies, it may limit your use of certain features or functions on our website or service.
A cookie is a piece of data stored on your hard drive containing information about you. AMA Group uses cookies in order to identify a user session, but usage of a cookie is in no way linked to any personally identifiable information while on the AMA Group website. AMA Group also uses ‘analytical cookies’. These allow us to recognize and count the number of visitors logging into our web site and to see how visitors move around the site when they are using it. This helps us make sure sites are meeting users’ needs and to find out how we could improve. The analytical cookies do not capture any personally identifiable information. Most browsers are initially set up to accept cookies. Though most cookies expire after a certain period of time, you can choose to delete a cookie file at any time. You can do so by resetting your browser to refuse all cookies or to indicate when a cookie is sent. However, some AMA Group features or services may not function properly without cookies. Some of our service providers (e.g. AMA Group's service providers monitoring our satisfaction survey) use cookies on the AMA Group site. AMA Group has no access to or control over these cookies. This privacy statement covers the use of cookies by the ANA Group site only and does not cover the use of cookies by anyone else.

6. How the Personal Data will be used

AMA Group will use your personal data to provide you with services and products that: (a) you purchase; (b) are purchased by your employer or your relative's employer; (c) are purchased by an association or institution (including an educational establishment) of which you are a member; (d) are part of services provided through an insurance program or as part of financial services that are provided to you.
Many of these services and products are designed to provide tools for risk management by providing medical and security assistance.
AMA Group may collect or you may provide to AMA Group, medical data to provide medical assistance, managing medical and health assessment reports, create an emergency medical record, or data about your travel plans to enable AMA Group to provide you with security assistance and travel information and support. We may also gather your personal data to assist us in managing services or products provided to you or your employer.
Your personal data may be transferred to companies within the AMA Group of Companies or to service providers that are performing services for AMA Group or acting as AMA Group’s agents, which may be located in a country outside of your country of origin. AMA Group will require that any such service providers agree to keep your personal data secure and confidential, use it only for the purposes for which the personal data is transferred and use it only in accordance with AMA Group’s directions.
With your consent and in compliance with relevant personal data protection and privacy laws, for similar purposes as those outlined above, your personal data may also be transferred to: your employer; or your relative's employer; or the insurance company; or private medical insurer; or credit card company or other financial institution; or the association or other institution or company that purchased the AMA Group services or products on your behalf or under which you receive the benefit of such services or products.
Your personal data may be transferred to Government authorities, agencies and institutions as required or permitted by applicable laws and regulations. AMA Group shall not collect, use, disclose or transfer your personal data except as described in this Statement unless you give us your permission to collect, use, disclose or transfer it for other purposes.

7. Data protection for children

AMA Group does not knowingly collect any information on persons who have not attained the age of 18 years through the online services and AMA Group website.

8. What choices are available to users regarding collection, use, storage, disclosure or transfer of the Personal Data?

We partner with a third party to display advertising on our website or to manage our advertising on other sites. Our third party partner may use cookies or similar technologies in order to provide you advertising based upon your browsing activities and interests. You are given the opportunity to choose or 'opt-in' to have sensitive personal data (such as medical data) collected, used, stored, disclosed or transferred for purposes of providing services and products at the point where we ask you for the sensitive personal data. The collection of personal data through our online service for the emergency medical records will include an 'opt-in' mechanism for you to give us your consent to use and disclose your personal medical data to enable us to provide you with medical care and related services. We may, by way of example, transfer your medical data to other companies in the AMA group, service providers that provide medical services, travel services or to local clinics or doctors who we arrange to treat you or provide you with a health assessment. We may also transfer personal data to local authorities if necessary or desirable to assist in arranging emergency medical care for you.
You may also 'opt-out' of receiving our services and products.
You may sign-up to receive email or newsletter from us. If you would like to discontinue receiving this information, you may update your email preferences by replying to the email or clicking the "unsubscribe" link found in emails we send to you.
We may collect your personal medical data from you or from other sources with your permission. We may disclose that data to other companies in the AMA group of companies and to service providers that provide security, travel and medical services, in order to manage the services and products that we provide.
You will also be given the choice to prohibit AMA Group from disclosing your personal data to a third party or for purposes other than to provide AMA Group services and products.
Note that if you choose to 'opt-out', withhold, block or request that we delete your personal data, you may not be able to receive the benefit of AMA Group’s services and products.
AMA Group collects information under the direction of its Clients, and has no direct relationship with the individuals whose personal data it processes. If you are a customer of one of our Clients and would no longer like to be contacted by one of our Clients that use our service, please contact the Client that you interact with directly. We may transfer personal information to companies that help us provide our service. Transfers to subsequent third parties are covered by the service agreements with our Clients.

9. What kind of security procedures are used to protect the loss, misuse, or alteration of your personal data under AMA Group’s control?

AMA Group takes precautions to protect its users' information. AMA Group has implemented policies that forbid its employees from using or disclosing personal data in an inappropriate or unlawful manner and maintains security measures to safeguard the personal data that it maintains from unauthorized access, misuse, alteration, loss or destruction. Information collected by electronic means When you provide AMA Group with personal data through online forms and other electronic methods, the data is protected using industry-standard encryption.
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Contact Details
AMA Assistance GmbH
Austraße A-3550 Langenlois
Vienna-AUSTRIA)
Copyright © 2015 AMA GROUP. All Rights Reserved.
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